Shping App Terms of Use Agreement
User Terms and Conditions of Use
1. General
Welcome to the Shping App. You are reading these Terms and Conditions of Use (Terms) because you are accessing or using the Shping App (App), which is operated by Authenticateit Pty Ltd (ACN 155 162 253) trading as Shping (Shping, we, us, or our).
To continue accessing or using the App, you agree to be bound by these Terms. If you do not agree to these Terms, do not access or use the App.
From time to time, we may update these Terms and/or provide you with supplemental terms via the App or by email. Such supplemental terms will also form part of these Terms.
2. Privacy Policy and Personal Data
The App cannot be provided to you, and the services described in these Terms cannot be performed, without Shping collecting, storing, analysing, using, and otherwise processing data about you, including personal information and location data. The App is made available to you subject to your consent to our collection, use, analysis, disclosure, and other handling of your personal information and other data in accordance with these Terms and the Privacy Policy.
When you use the App, we collect certain personal information about you, as well as information about your device, your interaction with the App, and other information reasonably necessary to facilitate your use of the App and the Services. The personal information we collect through the App may include your name, date of birth, address, email address, phone number, location, user history, device information (including version, specifications, and operating system), IP address, time zone, financial details (including banking and integrated digital wallet details), and applicable government identification.
When you upload purchase receipts or other proof of purchase to the App, Shping may collect, extract, process, analyse, store, verify, and use any information contained in those receipts or documents. This may include, without limitation, product information, retailer information, purchase date and time, basket information, pricing information, loyalty program identifiers, partial payment card identifiers, transaction identifiers, and any other information contained within the receipt or proof of purchase. Shping may use such information for purposes including purchase verification, administering rewards, fraud detection, generating consumer and purchase analytics, improving the App and Services, creating audience segments, understanding purchasing behaviour, conducting market research, personalising content and offers, and measuring or attributing the effectiveness of marketing or advertising campaigns conducted through or in connection with the platform.
The App may collect this information while open on your device and may collect location-specific information while it is running in the background of your device where permitted by your device settings and applicable law. With the exception of third-party apps whose data is integrated into the App, the App does not collect information regarding your activity in other apps on your device except as otherwise disclosed in the Privacy Policy or authorised by you.
You acknowledge and agree that Shping may use, analyse, combine, disclose, and otherwise handle personal information, behavioural data, receipt-derived information, and other information generated through or in connection with your use of the App, and may disclose such information to participating brand partners, service providers, analytics partners, advertising partners, payment and redemption providers, identity verification providers, fraud prevention providers, and other third parties for purposes including marketing, analytics, campaign measurement, product insights, advertising attribution, market research, fraud prevention, verification, and the operation, development, and improvement of the App and Services. Such information may be shared in identifiable, pseudonymised, aggregated, anonymised, statistical, or de-identified form, where permitted by applicable law. Where applicable, such disclosures may include disclosures to recipients located outside Australia, as further described in the Privacy Policy.
Users acknowledge that information derived from receipts, platform activity, behavioural patterns, and aggregated user activity may be used by Shping to generate commercial insights, analytics, market intelligence, reports, models, and other derived outputs, and that such derived outputs may be used by Shping for commercial purposes and may be shared, licensed, commercialised, or otherwise made available to third parties, subject to applicable law.
We may also use automated tools, analytics systems, and profiling methods to personalise offers, recommendations, content, campaigns, rewards, eligibility checks, fraud detection measures, and user experience features, subject to applicable law and the Privacy Policy. You may have rights to opt out of certain targeted content or profiling-based features as described in these Terms and the Privacy Policy.
We may also display your name and location on the App in connection with any content you share to the App, where you consent to such use.
These requirements in relation to privacy are supplementary to Shping’s Privacy Policy, which is incorporated by reference into these Terms. In particular, your personal information will be handled in accordance with the Privacy Policy’s provisions relating to the collection, use, disclosure, overseas disclosure, retention, security, lawful bases for processing, and your rights under applicable privacy and data protection laws.
As between Shping and the user, and subject always to applicable law, Shping retains all rights, title, and interest in and to any aggregated, anonymised, de-identified, statistical, analytical, derived, or model-generated data, insights, reports, market intelligence, and similar outputs generated by or for Shping from user data, receipt data, or platform activity.
3. Account Information
You are only eligible to use the App if you are 18 years of age or older.
To use the App, you must create an account by providing your email address and primary phone number. You will receive a secure login PIN via email or SMS to access your account.
In creating an account and registering your details, you agree to:
2. keep your registration personal to you;
3. maintain only one account unless expressly permitted by Shping;
4. not register an account on behalf of another person or transfer your account to any other person; and
5. maintain and promptly update your User Data so that it remains accurate and complete.
You are solely responsible for keeping your account and User Data secure. As Shping uses a passwordless login method, you must ensure that access to your email account, mobile device, and any linked services is properly protected.
To the maximum extent permitted by law, Shping is not responsible for any loss or activity resulting from unauthorised access to your account. You must notify Shping immediately if you suspect any unauthorised use of your account or any security incident affecting your account.
4. Services
Shping agrees to provide the App to you for use on a mobile device in accordance with these Terms. The App enables you to receive rewards, in the form of Shping Coins, in exchange for participation in certain activities, including through loyalty programs provided in-app, as outlined in the App (Services).
Shping may advertise promotions from time to time, the terms of which will be outlined in the App. Shping reserves the right to modify, suspend, or discontinue Services where reasonably necessary for operational, security, legal, or commercial reasons.
Any requirements in relation to Services are supplementary to Shping’s Fair Usage Policy (Fair Usage Policy), which is incorporated by reference into these Terms.
5. Verification Requirements
To use the Services, you must satisfy our verification requirements. You must provide us with any information that we request so that we can verify your identity and detect any money laundering, terrorist financing, fraud, or other financial crimes in accordance with applicable laws.
Information may include certain personal information, including, but not limited to, your name, address, phone number, email address, date of birth, taxpayer or other government identification, and bank account information. We may request that you provide further information or meet further requirements as required under law, or that may be reasonably necessary to protect our interests.
You authorise Shping to:
7. make any inquiries that we consider necessary to verify your identity and to protect against fraud or other financial crimes. These inquiries may be made either directly or through third parties; and
8. disclose any personal information that may be necessary as a result of those inquiries.
Information given to fulfil verification requirements must be accurate and authentic, and you must immediately inform us if any of the information you provide changes.
6. Wallet and Redemptions
Shping will provide each account holder with a digital wallet within the App (Wallet), which is owned and controlled by Shping. Any Shping Coins earned through eligible activities within the App will be recorded in your Wallet.
You may request a redemption of Shping Coins earned from eligible activities (Redemption Request) through the App. Redemption options may include cash or cryptocurrency, subject to eligibility requirements, program rules, and limits outlined in the App.
For cash redemptions, eligible Shping Coins will be transferred to Coinbase Australia for conversion to Australian Dollars (AUD). This conversion may involve an intermediate conversion to USDC or another supported digital asset. The converted proceeds will then be deposited via Revolut Payments Australia Pty Ltd into the user’s nominated bank account. Processing times, availability of funds, and transaction completion are subject to third-party processing and may vary.
For cryptocurrency redemptions, Shping will facilitate the transfer of the eligible amount of Shping Coins from your in-app Wallet to a supported Coinbase wallet provided by you. Shping does not permit transfers to non-integrated or unsupported wallets.
Shping does not allow users to trade, purchase, or sell Shping Coins directly within the App. Any such transactions must be carried out through third-party exchanges or platforms, such as Coinbase Australia, subject to their respective terms and conditions.
Shping makes no guarantees about the market value, liquidity, tradability, or future usability of Shping Coins. Shping Coins are loyalty rewards provided as part of a promotional rewards program. They are not legal tender and do not constitute deposits, stored value, securities, investment products, financial products, or custodial assets. Holding Shping Coins in the Wallet does not create any ownership interest in Shping, its affiliates, or its assets.
Shping Coins recorded in the Wallet represent promotional reward balances administered by Shping. Until successfully redeemed in accordance with these Terms and the program rules, they do not constitute money, property, or a proprietary right of the user. Users’ rights are limited to requesting redemption in accordance with these Terms, the Fair Usage Policy, and any limits or eligibility conditions displayed in the App.
Shping may deny, delay, suspend, or reverse redemptions where reasonably necessary for fraud prevention, account verification, security reviews, regulatory compliance, suspected misuse of the App, or other legitimate operational requirements. Redemption limits, withdrawal limits, and any applicable processing fees may be disclosed in the App and may be updated from time to time.
You are solely responsible for ensuring that all details provided for redemption, including banking details or cryptocurrency wallet information, are accurate and current. Shping is not liable for failed transactions or lost funds resulting from incorrect user input or inaccurate information provided by you.
Users may only submit one Redemption Request at a time. Shping reserves the right to reject or cancel any Redemption Request that is deemed fraudulent, in breach of these Terms, or otherwise ineligible.
Shping reserves the right to impose daily, weekly, monthly, or other limits on redemption amounts or frequencies, including limits relating to promotional rewards or bonus rewards.
Shping reserves the right to modify, suspend, or discontinue redemption methods or redemption options at any time without prior notice, provided that such changes do not affect Redemption Requests that have already been successfully initiated.
While Shping implements reasonable technical and organisational measures to safeguard the Wallet and platform infrastructure, you acknowledge that no system can be completely secure.
By holding Shping Coins in your Wallet, you accept the associated risks, including potential unauthorised access, security breaches, or system failures. Users are encouraged to redeem eligible rewards regularly.
In the event of a platform compromise, security incident, or fraudulent activity resulting in the theft or unauthorised distribution of Shping Coins, Shping reserves the right to proportionally adjust Wallet balances where reasonably necessary to correct the impact of such incidents and maintain the integrity of the rewards program.
Use of Unredeemed Coins
Shping may, at its sole discretion and to the extent permitted by applicable law, utilise unredeemed Shping Coins for internal business operations, including research, development, liquidity management, treasury operations, investment activities, or other operational purposes. Such use does not alter or expand any user rights, and users’ rights remain limited to requesting redemption in accordance with these Terms, the Fair Usage Policy, and the redemption limits and conditions specified in the App.
6A. Express Cashback Processing
6A.1 Nature of Express Cashback Processing
As part of the Shping rewards program, Shping may, in its discretion, make eligible promotional cashback available to a user earlier than the standard process by which cashback is recorded and confirmed (Express Cashback Processing). This feature may be referred to in the App and in communications with users as “Express Cashback”.
Express Cashback Processing does not alter a user’s entitlement to cashback. It affects only the timing at which eligible cashback may become available to the user.
Cashback that is not processed using Express Cashback Processing continues through the standard cashback process and remains payable in accordance with the standard cashback process, including where Shping has not required a receipt or other proof of purchase for that transaction. A receipt or proof of purchase is not required to earn or receive cashback through the standard cashback process.
6A.2 No Entitlement
Express Cashback Processing is provided solely at Shping’s discretion. Participation in the Shping rewards program does not create any entitlement or expectation that any cashback transaction will be processed using Express Cashback Processing, regardless of whether Express Cashback Processing has applied to any previous transaction.
6A.3 Discretion and Transaction Processing
Shping may determine, acting reasonably and having regard to fraud prevention, verification requirements, merchant requirements, system integrity, account activity, risk management, or other legitimate business considerations, whether and to what extent any eligible cashback transaction is processed using Express Cashback Processing or instead continues through the standard cashback process. Shping may make this determination on a transaction-by-transaction basis. Nothing in this clause prevents Shping from processing the whole of an eligible cashback transaction through the standard cashback process.
6A.4 Earlier Cashback Available
The amount of eligible cashback that may, at any time, be processed using Express Cashback Processing for a user is shown in the App from time to time (however described in the App) (Earlier Cashback Available). Shping determines Earlier Cashback Available. Earlier Cashback Available is provided for information only and does not create any contractual entitlement to receive cashback through Express Cashback Processing.
Earlier Cashback Available may increase, decrease, or become temporarily unavailable based on factors including cashback awaiting merchant confirmation, account activity, verification status, fraud prevention, operational requirements, and other legitimate business considerations.
6A.5 Transaction Timing
Whether a cashback transaction is processed using Express Cashback Processing is determined at the time the transaction is first recorded by Shping. A later increase or decrease in Earlier Cashback Available does not retrospectively alter the treatment of a transaction already recorded, unless required for fraud prevention, verification, correction of an error, compliance with applicable law, or other legitimate operational reasons.
6A.6 Variation Before Payment
Before any amount is paid under Express Cashback Processing, Shping may, acting reasonably, vary the amount of a cashback transaction that is processed using Express Cashback Processing, including where risk, verification, or merchant-related circumstances change.
6A.7 Reward Adjustments
Where cashback processed using Express Cashback Processing is subsequently declined, reversed, or not paid by the relevant merchant or affiliate network for any reason — including where this does not arise from any act or omission of the user — Shping may make an adjustment to the user’s Wallet balance to reflect that outcome (Reward Adjustment).
A Reward Adjustment reflects the correction of cashback that has become ineligible following the outcome of the relevant merchant’s or affiliate network’s confirmation process.
Future Shping Coins credited to the user’s Wallet may first be applied against any outstanding Reward Adjustment before becoming available for redemption. While a Reward Adjustment remains outstanding, the user may not be eligible for further Express Cashback Processing.
6A.8 Verification
Shping may require receipts, invoices, proof of purchase, identity verification, address verification, or any other information reasonably required before determining whether, or to what extent, a cashback transaction will be processed using Express Cashback Processing.
6A.9 Fraud and Suspension
Without limiting clause 12, Shping may suspend or permanently remove a user’s access to Express Cashback Processing, in addition to any other action available to Shping under these Terms, where it reasonably believes Express Cashback Processing has been obtained, used, or affected by fraudulent, deceptive, or abusive conduct, including the operation of multiple accounts, the provision of false or misleading information, or the manipulation of cashback transactions.
6A.10 No Reliance
Users must not arrange purchases or their financial affairs in reliance on cashback being processed using Express Cashback Processing. Shping does not guarantee that any eligible cashback transaction will be processed using Express Cashback Processing.
7. Cashback and Receipts
7.1 Cashback Warranties
Whenever you participate in the Shping rewards program, including by uploading a receipt, claiming cashback (including cashback processed using Express Cashback Processing under clause 6A), or otherwise seeking to earn Shping Coins, you warrant that:
2. you operate only one Shping account, unless expressly authorised by Shping;
3. all information, documents, and declarations you provide to Shping in connection with the claim are true, accurate, and complete;
4. you are not aware of any circumstance that may result in the purchase being cancelled, returned, or otherwise becoming ineligible for cashback or other rewards; and
5. you will notify Shping as soon as reasonably practicable if the purchase is cancelled, returned, or otherwise becomes ineligible.
These warranties apply to all cashback and rewards claims, present and future, including any cashback or rewards features Shping may introduce from time to time.
7.2 Receipt Requirements
This clause 7.2 applies to receipts and proof of purchase uploaded in connection with receipt-based earning activities (such as scanning or uploading a receipt to earn Shping Coins) and to any cashback transaction for which Shping requires a receipt under clause 6A.8 in order to process that transaction using Express Cashback Processing. A receipt is not required to earn or receive cashback through the standard cashback process under clause 6A.
To access certain Services, you may be required to upload receipts or other proof of purchase. Each receipt or proof of purchase uploaded to the App must be clear and legible, untampered with, complete, and in its original form, and must be uploaded no later than seven days after the purchase date shown on the receipt unless Shping specifies otherwise in the App.
Each uploaded receipt must be original, must not have been previously uploaded to the App by you or by any other user, and must relate to a genuine, fully completed purchase made by the original purchaser. Receipts must be for personal use only, must not relate to purchases made on behalf of any third party unless expressly permitted by Shping, and must be valid, fully settled tax invoices or receipts for the purchase of goods or services. Receipts must not relate to purchases that have been, or are intended to be, returned, refunded, reversed, cancelled, or otherwise unwound.
Where a retailer loyalty program, store account, payment card, or other purchase credential is relevant to the claim, it must belong to you or be used by you with lawful authority and any required permissions, and any credit or debit card used must have been lawfully used by you in accordance with these Terms and applicable law.
Shping may reject any receipt, reverse associated rewards, require further verification, or suspend or terminate your account where these requirements are not met or where Shping reasonably suspects fraud, misuse, or non-compliance.
8. Loyalty Club
8.1 Loyalty Club and Loyalty Club Programs
As part of the Services, the App hosts various loyalty reward programs which you may register for (Loyalty Club). Shping operates the Loyalty Club in collaboration with various approved brands (each a Brand) who in turn operate respective loyalty reward programs (each a Loyalty Club Program).
While the Loyalty Club is hosted by Shping, the rules and rewards which govern each Loyalty Club Program are provided by the respective Brand. It is your responsibility to read and review the rules and reward structure provided under a Loyalty Club Program, including eligibility requirements for any purchases you make in respect of a Loyalty Club Program. The rules and rewards of a Loyalty Club Program can be found in the respective Brand loyalty cards shown in the App.
As a member of a Loyalty Club Program, you may, in addition to Shping’s standard terms, be subject to Brand-specific terms and conditions. Brand-specific terms and conditions are at the discretion of the respective Brand and are made available on registration into the relevant Loyalty Club Program. It is your responsibility to familiarise yourself with these terms and conditions where applicable.
8.2 Restriction on Rebates
Rebates which may be provided to you from time to time as part of membership with a Loyalty Club Program are subject to any rebate limitations provided by Shping or the respective Brand including, but not limited to, restrictions on purchase location, purchase at recommended retail price, or purchase limit requirements.
Rebate restrictions, if any, will be made available on the App at the point of purchase.
8.3 Brand Powers
Each Brand, as the operator of its respective Loyalty Club Program, may:
7. suspend the Loyalty Club Program or any part of the Loyalty Club Program at its own discretion; and
8. stipulate eligibility conditions under which you may be provided entry into the Loyalty Club Program.
In the event of suspension of a Loyalty Club Program, any rewards, perks, or other benefits provided in relation to the suspended Loyalty Club Program will cease from the date of suspension. This will not apply to any purchases validly made prior to the suspension of the relevant Loyalty Club Program.
9. User Content
9.1 Sharing, Ownership and Licence
Some activities of the App require users to post, submit, publish, display, upload, message, supply, transmit, or otherwise make available information, materials, reviews, ratings, text, images, videos, metadata, and other content to other users or persons (Content). Shping reserves the right to moderate Content but is not responsible for any Content posted to or made available through the App.
You retain ownership of the Content you make available in connection with the App.
By posting, submitting, uploading, transmitting, messaging, supplying, or otherwise making Content available through the App, you grant Shping a worldwide, perpetual, irrevocable, royalty-free, non-exclusive, transferable, and sublicensable licence to host, store, copy, reproduce, use, analyse, process, adapt, edit, reformat, translate, publish, communicate, display, perform, distribute, transmit, create excerpts from, create derivative works from, and otherwise exploit that Content, including any concepts or ideas contained in that Content, in any media, format, or distribution channel now known or later developed, for any purpose, including commercial, promotional, operational, research, analytics, advertising, verification, and platform-related purposes, without further notice to or compensation to you.
Without limitation, this licence includes the right for Shping to:
10. publish, distribute, syndicate, license, and sublicense Content inside and outside the App;
11. use Content in connection with reviews, ratings, product information, search results, audience insights, campaign measurement, advertising, promotion, market research, analytics, and other commercial or operational activities; and
12. monitor, protect, enforce, and defend the rights granted to Shping in relation to Content, including taking action against unauthorised use of Content by third parties.
This licence does not end merely because you delete Content from the App or delete your account, to the extent that the Content has already been used, shared, syndicated, sublicensed, incorporated into reports, analytics, ratings feeds, product listings, archives, backups, or other materials, or where continued retention or use is reasonably necessary for legal, compliance, fraud prevention, evidentiary, business, operational, moderation, or enforcement purposes.
By sharing Content via the App, you warrant that you are solely responsible for the transmission, accuracy, completeness, and publication of that Content, that you have all rights, consents, and permissions necessary to grant the rights set out in these Terms, and that your Content does not and will not infringe or violate the rights of any third party.
Shping’s rights in relation to collecting your data and personal information are separately outlined above and in our Privacy Policy.
To the extent permitted by applicable law, you consent to Shping, its sublicensees, and any person authorised by Shping doing any acts or making any omissions in relation to your Content that may otherwise infringe your moral rights (or similar rights) in that Content, including failing to identify you as author, attributing authorship in a manner determined by Shping, and editing, adapting, reformatting, excerpting, translating, combining, or otherwise modifying the Content.
9.2 User and Third Party Content
Other users’ and third parties’ Content, including product and other information, is based on information provided by, or sourced from, other users and third parties. As a result, Shping has no control over the accuracy, quality, legality, or safety of Content provided by, or sourced from, other users and third parties using the App. Shping has no responsibility to confirm the identity of users or third parties, nor confirm or verify the Content being provided through the App.
9.3 Shping Content Standards
Shping is excited for you to contribute to the App. In doing so, we expect you to honour and respect our Content standards.
Any Content you share to the App must be genuine and in connection with a product that you have actually used. Where the Content is a product review, eligibility, moderation, and content standards are governed by the Shping Review Content & Moderation Policy, which forms part of these Terms by reference.
You may not share Content in connection with the App that:
14. contains threats or hate speech, harasses or allows harassment of other users;
15. attempts to disrupt, degrade, impair, or violate the integrity of the App, or that exposes Shping or any other users to any type of harm;
16. infringes, dilutes, misappropriates, or otherwise violates any privacy, intellectual property, publicity, or rights of other users or third parties; or
17. contains software viruses, programs, or other computer code that may disrupt the provision of the App
The App is a public place. Do not post Content containing personal information to the App, including, without limitation, any phone numbers, street addresses, or email addresses. Shping has a right, but not an obligation, at our sole discretion, to review and remove any Content at any time for any reason.
9.4 Reviews, Incentives and Neutrality
Shping may offer users rewards or incentives for submitting product reviews through the platform. These rewards are provided solely for participation and are not conditional on the rating, sentiment, or content of a review. Shping does not influence, encourage, suppress, or modify review sentiment on behalf of any brand, retailer, advertiser, or third party.
9.5 Reviews, Ratings, Syndication and Enforcement
Without limiting section 9.1, by submitting a product review or rating, you grant Shping the rights set out in section 9.1 in relation to that review and any associated rating, title, text, image, video, timestamp, product identifier, retailer identifier, verification status, verification metadata, and related information.
You acknowledge and agree that Shping may publish, display, reproduce, distribute, syndicate, license, and sublicense reviews and ratings to third-party platforms, search engines, marketplaces, retailers, brands, review aggregation services, advertising partners, analytics partners, and other commercial or operational partners, including Google Product Ratings and similar services, for purposes including product information display, ratings display, search visibility, review syndication, analytics, verification, insights, advertising, promotion, attribution, and commercialisation.
Shping has the right, but not the obligation, to monitor, protect, enforce, and defend rights in submitted reviews and ratings, including by issuing takedown requests, infringement notices, cease and desist communications, platform complaints, and legal claims in relation to unauthorised copying, scraping, extraction, republication, distribution, display, or commercial use by third parties.
9.6 Editorial Independence
Shping operates as an independent review platform. Brands, retailers, advertisers, and partners do not control which reviews are published, removed, prioritised, or syndicated, except as required by Shping’s standard moderation policies. No third party may influence review visibility or distribution based on sentiment, rating, or commercial relationships.
9.7 Unauthorised Use of Reviews and Content
Except as expressly authorised in writing by Shping, no person may copy, reproduce, scrape, extract, republish, distribute, display, adapt, commercialise, exploit, text-and-data mine, ingest into datasets, use for training or improving machine learning or artificial intelligence systems, or otherwise use any Content, including reviews and ratings made available through the App or any Shping-operated review or content platform.
Where Content is owned by a user, nothing in these Terms limits Shping’s right to enforce the licence rights granted to it under these Terms. Unauthorised use of Content may result in suspension or termination of access to the App, legal demands, takedown requests, and any other action available to Shping at law or in equity.
10. Supplemental Terms
Supplemental terms may apply to certain features of the App such as policies for a particular event, activity, or promotion, or a particular category of Services. Supplemental terms will be provided to you in connection with the applicable Services. Any supplemental terms are in addition to, and shall be deemed a part of, these Terms for the purposes of the applicable Services. Supplemental terms shall prevail over these Terms in the event of a conflict with respect to the applicable Services. Activities we undertake with third parties may require you to agree to terms and conditions required by those third parties.
11. Mandatory Account Review
If an account is flagged for review, Shping may request that the user participate in a verification process, which may include a video call to confirm account activity.
During the validation process, Shping may request users to:
19. participate in random validations with retailers related to the uploaded receipts to confirm that purchases were completed and not returned.
12. Suspension and Termination
12.1 Breach of Terms
By using the App and the Services, you agree that you will not:
21. take any action contrary to Shping’s provision of the App and the Services;
22. do anything to damage Shping, the App, or the Services;
23. provide any information to Shping, including personal information and account creation details, that is not accurate;
24. scan barcodes by any means other than from the physical product located in a retail store;
25. scan or interact with products or barcodes other than in good faith for the purpose of purchase or receiving further information about the product through the App;
26. create or use more than one account on the App;
27. breach the Fair Usage Policy;
28. use the App on any device other than a supported mobile device; or
29. engage in any other activity contrary to the intended use of the App and Services.
12.2 Action We May Take Where You Breach These Terms
Where you breach these Terms or Shping suspects any fraudulent or unauthorised activity, Shping reserves the right to proactively audit your account and related activities. Shping may, in its sole discretion and in conjunction with any relevant Brand:
31. request proof of identity or purchase to verify legitimacy;
32. reverse, claw back, confiscate, or demand return of any rewards, benefits, rebates, or Shping Coins earned through the App;
33. suspend or terminate your account immediately, without prior notice;
34. prohibit you from creating new accounts if previously banned or suspended, with attempts to circumvent this prohibition considered fraudulent, leading to immediate termination and potential legal reporting;
35. suspend or permanently remove your access to Express Cashback Processing under clause 6A and apply any Reward Adjustment in accordance with that clause; and
36. take any other action Shping deems necessary to protect the integrity and security of its platform.
In the event your account is permanently banned or terminated, Shping reserves the right to claw back or confiscate any available Shping Coins or Loyalty rebate coins in your Wallet.
12.3 Unauthorised Use by Third Parties
In the event that you notify Shping of any unauthorised use of your account, or Shping suspects any unauthorised use, Shping is under no obligation to detect such use and may take such other action as Shping considers appropriate in the circumstances, including suspending or terminating your account and/or use of the App.
13. Nature of Relationship
Nothing in these Terms creates a fiduciary, custodial, or trust relationship between Shping and members. Participation in the Shping rewards program is a contractual arrangement governed solely by these Terms, and members acknowledge that Shping Coins are a form of loyalty reward without independent monetary value.
14. Law
Shping may suspend or terminate your account and/or use of the App where:
38. in our reasonable opinion, we are required to do so by applicable law or other governmental authority.
15. Intellectual Property
The App is owned and operated by Shping, and all content, except for your Content and other user or third-party Content as discussed above, including but not limited to text, software, scripts, code, designs, graphics, photos, sounds, music, videos, interactive features, patents, copyrighted or copyrightable material, trademarks, and other intellectual property (collectively, Shping Content) is owned by, or licensed to, Shping.
Shping grants you a personal, revocable, non-transferable, non-sublicensable, and non-exclusive licence to access and use the App.
Except as expressly permitted by applicable law or authorised by Shping in writing, you agree not to appropriate, licence, modify, rent, lease, loan, sell, distribute, create derivative works from, or otherwise exploit the App, the App’s software, any Shping Content, or any Content made available through the App, in whole or in part.
For the avoidance of doubt, the restrictions in this section also apply to unauthorised access to, scraping of, extraction of, copying of, republication of, distribution of, display of, or commercial use of user Content made available through the App or any Shping-operated review or content platform, except to the extent expressly permitted by these Terms or by Shping in writing.
You further agree not to:
40. reverse engineer, disassemble, decompile, or otherwise attempt to discover or derive the source code or internal structure of the App;
41. use, deploy, or attempt to use any automated system, software, bot, script, scraper, crawler, data mining tool, harvesting tool, extraction tool, or similar technology to access, extract, download, harvest, index, copy, or collect data, content, reviews, ratings, metadata, or user information from the App, whether for personal use, commercial use, resale, republication, competitive purposes, or otherwise;
42. circumvent security features or otherwise gain unauthorised access to any portion of the App or its systems; or
43. use the App in any manner that could damage, disable, overburden, impair, or interfere with Shping’s services or any other party’s use of the App.
Violation of these restrictions may result in immediate suspension or termination of your account and may lead to legal action, takedown requests, injunctive relief, damages claims, or other enforcement steps by Shping.
16. Commercial Electronic Messaging
By creating an Account, you agree that Shping or its affiliates may send you electronic communications, including email, SMS, in-App messages, and push notifications, in connection with the operation of the App and the Services, including transactional, service, administrative, promotional, and marketing communications, subject to applicable law.
Where required by applicable law, Shping will provide unsubscribe, opt-out, or preference-management functionality for commercial electronic messages, except where a lawful exemption applies. You acknowledge that opting out of certain communications may affect your use of the App or Services, and that you cannot opt out of messages that are strictly necessary for account security, fraud prevention, transaction processing, redemptions, legal compliance, or the administration of your account.
17. Account Deletion
You may delete your account at any time, which will automatically remove your right to access the App and the Services. Any rewards, tokens, fiat balances, or other benefits not redeemed or withdrawn prior to account deletion may be forfeited.
On deleting your account, we will delete or de-identify all of your personal information, unless retention is required by law or necessary for legitimate business purposes, but will keep other information you have provided to us, for example Content, data on App usage, and product information, to the extent it does not include personal information.
18. Taxes
You are solely responsible for determining whether taxes arise as a result of the Services and paying any applicable taxes as required by law. You should consult tax advisors and otherwise conduct your own due diligence before making any decisions with respect to the Services.
You understand and acknowledge that Shping does not provide any tax, legal, or investment advice with respect to the Services. You also understand and acknowledge that Shping will withhold, report, or do any such other act as required by applicable law, with respect to taxes that may arise as a result of the Services.
Shping may from time to time require you to provide tax or other documentation as required by applicable law. Failure to provide the relevant documentation within a reasonable time may result in the suspension or termination of your account in accordance with these Terms.
19. Disclaimer
Use of the App is at your own risk. Everything on the App and all content and Services are provided on an “as is” and “as available” basis, without warranty or condition of any kind, except as cannot be excluded under applicable law.
To the fullest extent permitted by law, Shping and its affiliates, directors, officers, employees, agents, contributors, and licensors make no express or implied representations or warranties of any kind, including any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, availability, security, accuracy, reliability, or suitability.
This includes, without limitation, any loss or damage arising from failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus or other harmful component, loss of data, communication line failure, unlawful third-party conduct, theft, destruction, alteration, or unauthorised access to records; the presence of any viruses, malware, or other harmful material on the App; the accuracy, suitability, legality, completeness, or currency of any information on the App, including User Content and third-party material; errors, inaccuracies, or omissions in the listing of rewards, payments, pricing, promotions, products, or other information; the value, liquidity, marketability, tradability, redemption, conversion, or future usability of Shping Coins; any temporary or permanent suspension of redemption, withdrawal, transfer, sale, conversion, or exchange functionality; or the suspension or termination of your account in accordance with these Terms.
You acknowledge that Shping Coins are loyalty rewards only. They are not legal tender, do not represent a right to payment or redemption except as expressly provided by Shping in accordance with these Terms, may hold no monetary value at any time, and do not constitute deposits, stored value, securities, investment products, custodial assets, or financial products. For the avoidance of doubt, Shping does not provide banking, deposit-taking, custodial, fiduciary, financial advisory, or investment services in respect of Shping Coins.
You expressly agree that Shping does not provide health, medical, legal, tax, financial, or other professional advice via the App. All content provided through the App, whether by Shping, users, or third parties, including text, photographs, images, illustrations, graphics, audio, video, reviews, ratings, recommendations, or promotional material, is for general information purposes only and should not be relied on as professional advice or used as a substitute for information contained on product packaging or labels. Any consumer decisions, purchases, product selections, or other actions taken based on information presented through the App are made at your own discretion and risk.
20. Indemnity
To the extent permitted by any applicable law, you indemnify and hold Shping harmless on demand from and against any claim, damage, loss, charge, cost, expense, outgoing, or payment which Shping pays, suffers, incurs, or is liable for:
45. in connection with your breach of these Terms;
46. arising from your misuse, unauthorised use, or unlawful use of the App or Services;
47. as a result of any violation by you of applicable law or the rights of any third party; or
48. in connection with any claim, demand, or legal proceeding brought by a third party relating to your use of the App or your User Content, including that it infringes the rights of a third party or breaches applicable law.
Your rights with respect to Shping are not modified by the foregoing indemnification if the laws of your country of residence, applicable as a result of your use of the App, do not permit it.
21. Limitation of Liability
To the maximum extent permitted by applicable law, Shping will not be liable for any indirect, incidental, special, exemplary, consequential, or punitive damages, or for any loss of profits, revenue, goodwill, opportunity, anticipated savings, data, or business, whether incurred directly or indirectly, arising out of or in connection with your use of the App, the Services, Shping Coins, or these Terms.
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, statutory right, or other right that cannot lawfully be excluded, restricted, or modified under applicable law, including the Australian Consumer Law. Where liability cannot be excluded but can be limited, Shping’s liability is limited to the maximum extent permitted by law.
22. Governing Law and Disputes
These Terms are governed by the laws of Victoria, Australia. You submit to the non-exclusive jurisdiction of the courts of Victoria and any courts competent to hear appeals from those courts.
To the fullest extent permitted by applicable law, any dispute or claim arising out of or in connection with these Terms, the App, or the Services must be brought by you in your individual capacity and not as a plaintiff, group member, or representative in any purported class, collective, representative, or similar proceeding.
23. Contact
Providing a good customer experience is important to us. If you have questions, or if you would like to make a complaint, please contact us by email at info@shping.com or by mail at:
Authenticateit Pty Ltd trading as Shping, 617 / 434 St Kilda Road, Melbourne VIC 3004, Australia
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority.
24. Use By Children
You must be at least 18 years old to use the Shping App. By using the App or Services, you confirm that you satisfy this requirement.
These Terms should be read together with the Privacy Policy and Fair Usage Policy, which form part of these Terms. Where available and permitted by applicable law, you may withdraw or vary certain privacy consents, direct marketing preferences, targeted content settings, or profiling preferences by following the processes set out in the App or the Privacy Policy. By agreeing to these Terms, you also agree to the provisions outlined in the Privacy Policy and Fair Usage Policy.
25. Opt-Out of Targeted Content and Profiling
You may opt out of certain targeted content, personalised recommendations, campaign targeting, or profiling-based features by adjusting your preferences in the App or by contacting privacy@shping.com, subject to technical limitations, legal requirements, and features that are necessary for security, fraud prevention, account administration, redemption processing, or core functionality of the App and Services. Opting out may reduce the relevance or availability of certain features, offers, recommendations, or campaign experiences.
Effective Date: 17 August 2026
Version: 260817_TOU_v3.5