For Brands

Shping Fair Usage Policy

1. General

The requirements in this Fair Usage Policy (Fair Usage Policy) are supplementary to, and form part of, the Shping App Terms of Use Agreement (Terms), which govern your use of the Shping App (the App), which is operated by Authenticateit Pty Ltd (ACN 155 162 253) trading as Shping (Shping or us).

This Fair Usage Policy should also be read in conjunction with the Shping Review Content & Moderation Policy and the Shping Privacy Policy, which together govern content standards, platform usage, and data handling within the App.

To continue accessing or using the App, you agree to be bound by this Fair Usage Policy. If you do not agree, you must not access or use the App.

2. Services

The App enables you to receive rewards, in the form of Shping Coins, in exchange for participation in certain activities (Activities), as outlined in the App.

Activities may include scanning product barcodes and interacting with product related content, uploading receipts of products purchased, and posting reviews. Shping reserves the right to vary the Activities from time to time.

3. Single App Account Per Household

To ensure fair use and prevent misuse, Shping strictly limits each household to one (1) registered account. A “household” is defined as individuals residing at the same physical address.

The creation, maintenance, or use of multiple accounts within the same household — whether to obtain additional benefits or for any other reason — is strictly prohibited. Shping reserves the right to monitor compliance and take appropriate action against any violations. This may include, but is not limited to, the suspension, restriction, or termination of all associated accounts within the household.

4. Misuse and Fraud

Shping reserves the right to suspend or terminate your use of the App if it reasonably believes you have attempted to deceive the system or gain unearned rewards.

5. Receipts

5.1 Receipt Eligibility

You understand and agree that you may only upload receipts and receive Shping Coins from genuine purchases made by you personally.

  • Receipts must be uploaded within seven (7) days of purchase.
  • Handwritten or screenshot receipts are not accepted.
  • Receipts must be uploaded in full, showing the entire length of the receipt, and in sufficient quality for the App to accurately read and extract the required data.

Shping makes no guarantee that a receipt will be successfully recognised or accepted. If the receipt data cannot be read, is incomplete, or does not meet the requirements, it may be rejected without reward and may not be stored.

Upload Only Your Own Purchases

  • You may only upload receipts for purchases you personally made, for personal use, and paid for yourself. If the payment was made using a credit or debit card, the card must be issued in your name.
  • If a store loyalty card was used, it must also be registered to you.
  • Uploading receipts from purchases made on behalf of others, including work-related purchases, delivery jobs (e.g. Uber Eats, DoorDash, Menulog), or any transaction where you are not the end consumer, is not permitted.

Use Your Own Loyalty Cards

When buying booster items, if you are a member of a store loyalty program (e.g. Flybuys​^, Everyday Rewards^^), you must ensure your own loyalty card is applied at the time of purchase.

If your loyalty card has previously been linked with Shping, failure to use it for eligible booster purchases may result in booster credits being denied.

Duplicate Receipt Uploads

  • A receipt may only be uploaded once.
  • If you need to re-upload a receipt, you must first delete the original.
  • Uploading the same receipt more than once — either by you or another user — may result in account termination under the Terms.

International e-Commerce Orders

Receipts from international online stores (e.g. Amazon US, iHerb, Temu) are only eligible for rewards if the receipt clearly shows that the order was delivered to your Australian residential address, and that address matches the one listed in your Shping profile.

Digital Receipts

Screenshots from e-commerce or store apps are not accepted as valid receipts. To be eligible for rewards, a proper tax invoice must be uploaded in PDF format. The invoice must clearly show the full details of the purchase, including the store name, purchase date, items purchased, and total amount.

5.2 Receipt Limits

There are limits in place for receipts that earn rewards:

  • Two (2) receipts with the same date per store
  • Five (5) receipts per store, per calendar week
  • A maximum of one hundred (100) receipts per calendar month, per account
  • All your receipts are stored, regardless of limits

5.3 Daily Scan Limit

To ensure fair use and maintain reward integrity, Shping applies a daily limit to rewarded product scans (product enquiries). Currently, rewards will only be granted for up to 30 valid product scans per day. Scans beyond this limit will not earn rewards, even if they are valid and completed correctly.

You may continue to use the scan feature beyond the daily reward cap, but these additional scans will not be credited. Shping reserves the right to adjust the daily scan reward cap at any time, and users will be notified of any changes in-app.

6. Withdrawals

6.1 Withdrawal Limits

Your monthly withdrawal limit is determined by your current account tier and is subject to your available account balance. Withdrawals cannot exceed either the available balance or the maximum monthly cap for your tier, whichever is lower.

Account Tier Monthly Withdrawal Cap
Basic Up to $10.00 per month
Bronze  Up to $15.00 per month
Silver Up to $20.00 per month
Gold Up to $30.00 per month
Platinum Up to $50.00 per month
Ambassador Up to $75.00 per month

Note: These caps apply to the combined value of all available withdrawal types, including cash-outs and crypto redemptions, based on the market price of the withdrawn coins at the time of redemption.

6.2 Inactivity Restriction – Basic Tier Only

If a Basic Tier user has not completed any eligible activity for three consecutive calendar months, the withdrawal function will be disabled.

To reactivate withdrawals, the user must level up to at least Bronze Tier by completing the required activity tasks.

6.3 Withdrawal Fees

Users are entitled to one free cashout withdrawal per calendar month. Each additional cashout within the same month will incur a $1.50 transaction fee.

Note: This limit applies only to standard monthly cashouts and does not include withdrawals made during the onboarding registration process, which are treated separately and do not count toward the monthly free cashout allowance.

  • Redemptions of Shping Coins to a linked Coinbase account are currently free, but this may change in accordance with our Terms & Conditions.
  • All transaction fees are subject to change. Please refer to the most up-to-date information displayed in the App during the withdrawal process.
  • Shping reserves the right to amend these fees with reasonable notice.

7. Booster Campaign Eligibility and Limits

When purchasing an item included in a booster campaign, users may earn additional rewards known as booster credits, subject to the terms of the offer and verification of a valid purchase. The value of earned booster credits is also added to the user’s withdrawal tier limit.

To be eligible for booster credits and the corresponding withdrawal tier increase, all of the following conditions must be met:

  • The booster offer must be activated in the App before uploading the receipt.
  • The booster item must be purchased during the active booster campaign period.
  • The item must appear on the uploaded receipt.
  • The number of booster purchases must not exceed the allowable limit.
  • If the store loyalty card has previously been used with Shping, it must also be used for the booster purchase and must be visible on the receipt or verified digitally.
  • If you’ve received booster rewards for an item that was later returned, you must notify us within 7 days so the booster credits can be adjusted accordingly. Failure to do so will be considered a breach of terms and may result in permanent termination of your account.

Current booster purchase limit:

  • 3 purchases per booster campaign period
  • Booster period is defined as: from 00:00:00 Wednesday to 23:59:59 the following Tuesday

Note:- Booster limits and conditions may change and will be reflected in the App.

8. Account Levels

Shping offers users the chance to ‘level up’ their account. To level up you need to fulfil certain tasks, which Shping may vary from time to time.

Action required per month Basic Bronze Silver Gold Platinum Ambassador
Days with receipt upload – 4 8 15 20 25
Accepted Product Reviews – 3 4 5 7 10
Purchases Boosted items – – 1 4 6 8
Missed featured products – – <8 <5 <3 <2

Calculated from the individual’s anniversary date or from the latest level up date or registration date. Instant level up once all tasks are completed. Downgrade is one level down per month on the anniversary date.

If you fail to ‘Level Up’ within your anniversary month, you will move back to the previous level.

9. Product Reviews

9.1 Product Review Guidelines

  • Reviews must only relate to products you have purchased
    • Reviews should be based on personal experience with the product.
    • Please do not write reviews about products you have not purchased.
  • Use actual product photos or videos
    • If you choose to include photos or videos in your review, please make sure they are of the actual product and not taken from a computer screen or TV.
  • Provide value to other users
    • Please avoid short, uninformative reviews such as “love it” or “great product”.
    • Instead, provide detailed and informative feedback that would be useful to others.
  • Follow our content policy
    • We reserve the right to reject any reviews that violate our content policy.
    • Your review must not be offensive, threatening, harassing, or violate any privacy, intellectual property, or other rights of users or third parties.
    • Additionally, your review must not contain any software viruses or programs that may disrupt the App’s provision.
  • Review quality and moderation
    • Reviews must comply with Shping’s content standards. Reviews that are misleading, irrelevant, abusive, duplicated, or fraudulent may be removed regardless of sentiment. Moderation decisions do not affect the neutrality of Shping’s incentive model.
    • Only reviews that meet Shping’s verification and content standards are eligible for inclusion in external data feeds, including those provided to third-party platforms such as Google.

9.2 Video Review Guidelines

Want to create a great video review? Here’s how to make it engaging, authentic, and useful to others:

a. Hook Viewers Early

Start with something that grabs attention in the first few seconds:

      • “I finally tried [product name] — here’s what I actually think.”
      • “Was this worth it? Let’s find out.”
      • “This product surprised me… and not in the way I expected.”

b. Show the Product (and How You Use It)

      • Give a clear view of the product.
      • Show how you use it in real life.
      • Highlight what stands out — good or bad.

Keep it visual and to the point.

c. Share Your Honest Experience

Your genuine opinion is what matters most.

      • First impressions: did it meet expectations or not?
      • What worked well? What didn’t?
      • Anything unexpected — positive or negative.
    • Examples:
      • “This worked better than I expected because…”
      • “I liked this part, but this didn’t really work for me…”
      • “For the price, I think…”

d. Keep It Clear and Helpful

      • Focus on useful details others would care about.
      • Avoid overly short or vague reactions.
      • Keep it concise and easy to follow.

You can enhance your video with text, captions, or simple edits — but clarity is more important than effects.

e. Make It Relatable

      • Share how it fits into your everyday use.
      • Compare it to similar products if helpful.
      • Be honest about whether you would use it again.

The most valuable reviews are authentic and balanced. There is no requirement to provide a positive review — your honest experience, whether positive, neutral, or negative, is what helps others most.

Most important rule: HAVE FUN! Let your personality shine, keep it short & snappy and make it something YOU would stop scrolling for.

9.3 Product Review Media Restrictions

To maintain content quality across the platform, Shping may restrict a user’s ability to upload photos or videos in reviews if their past submissions do not meet the required quality standards.

Restrictions may be temporary or permanent and are applied at Shping’s discretion. Users may enquire via support if they believe a restriction has been applied to their account or wish to appeal.

9.4 Profile Photo Requirement for Product Reviews

To submit product reviews and earn rewards, you must have a visible profile photo of yourself as your avatar in the App. This helps ensure reviews are genuine, trustworthy, and from real people, making them more valuable to brands and other shoppers.

By uploading your profile photo, you grant Shping a non-exclusive, royalty-free, worldwide licence to display that photo, with or without your product reviews, within the App, within Shping dashboards, and in any other locations where your review may be featured, including but not limited to retailer websites, brand e-commerce sites, and other promotional or marketing channels.

If you choose not to upload a profile photo, you may still use the App and participate in other earning activities, but you will not be able to submit product reviews.

9.5 Neutral Review Incentives

Rewards for submitting reviews are fixed and not influenced by review rating, sentiment, or outcome. Users are eligible for the same rewards regardless of whether a review is positive, neutral, or negative.

10. Account Access and Reviews

10.1 Log-in and Verification

Shping is phasing out support for social login via third-party platforms, including Google, Coinbase, X (formerly Twitter), Telegram, WeChat, and Apple.

You must now log in using your mobile number or email address, verified via a one-time PIN code.

To ensure you can continue to access your account without disruption, please make sure that both your mobile number and email address are verified in your account settings.

10.2 Account Reviews and Identity Checks

If we believe your account may have breached our rules, we may ask for extra information to clarify or confirm your activity. This might include:

  • Proof of purchase (e.g. showing product barcodes or confirming receipt details)
  • Confirming your identity through a Know Your Customer (KYC) process
  • Additional checks on how your account is being used

If you don’t respond or complete the requested steps, your account and any pending rewards may be placed on hold or permanently closed.

11. Opt-Out and Data Use

You may opt out of receiving targeted product content or engagement requests by updating your preferences in the App or by contacting privacy@shping.com.

We may use de-identified data to personalise your experience and improve our services, but no identifiable information is shared without your consent.

Data may be stored or processed in jurisdictions outside Australia. We ensure all data handling complies with applicable privacy laws.

12. Age Requirement

You must be at least 18 years of age to use the Shping App. If you are under 18, you are not permitted to register or use the services.

^ Flybuys is a registered trademark of Loyalty Pacific Pty Ltd. Shping is not affiliated with or endorsed by Flybuys.
^^ Everyday Rewards is a trademark owned by Woolworths Group Limited. Shping is not affiliated with or endorsed by Everyday Rewards.

Effective Date: 21 April, 2026
Version: 210426_FUP

Get Boss updates

Stay in the loop to get new news, boss rewards & offers.